After 2hours and 48 minutes on the phone with AT&T today I still dont think problem is resolved. They dont want to stand up and say "We messed up". Some how I get the blame for them creating 2 accounts for me only mailing me a bill for one of those accounts. It so bothersome how they treat you. I miss the days where the company would put the customer first instead of their pocket book.
I ended up talking to a total of 8 different people today "customer service", billing, and collections. None smarter than the last. It just amazes me how they act so caring but pretty much are like "Fu*% Off". When I worked in customer service you went above and beyond to make sure that customer was very happy. You want return customers. I guess being multi million dollar company you really dont have to care if you lose one little account.
Really how hard is it to do your job? And do it correctly. Well if you work for AT&T you dont have to do your job right. You can blame it on another "customer service" person or hell just blame customer.
I hope pray beg and plea that today was my last day talking to AT&T about this.
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